Executive Director of Partnerships & Advocacy
Citizens Advice
Blended between office and home (England and Wales).
£132,159
The Citizens Advice service offers free, confidential advice online, over the phone and in person. We give people the knowledge and confidence they need to find their way forward—whoever they are, and whatever their problem. We’re independent and impartial. Citizens Advice is a network of around 250 independent local charities across England and Wales. Our services are provided by 11,000 local volunteers, 1,900 Witness Service volunteers, and 7,800 local and 1,000 national paid staff. We’re in 1,870 community locations (including GP surgeries, libraries and courts) in England and Wales.
THE ROLE
We are in an ambitious period of change. We are reshaping our national and service wide operating model to support our missions and our purpose – shaping a society where people experience far fewer problems. At the heart of our vision is a Citizens Advice that shapes society for the better, and works openly and collaboratively with others who share our values.
Creating the new Directorate of Partnerships & Advocacy is central to this. The focus of the Directorate is on maximising our impact through all of our external relationships – influencing the policies and laws that define our clients’ experiences, acting as statutory advocate in key markets, and ensuring that the services that support them are built, commissioned and delivered with people in mind.
We are looking for an experienced leader for the new Directorate who shares our ambition. Someone who can build from our strong starting point to develop deeper and more impactful partnerships, extend our influence, shape markets and grow our income, and who can do all of that with our clients and the experiences of the most vulnerable and marginalised at the heart of their thinking.
As our Executive Director, Partnerships & Advocacy you will provide outstanding leadership, vision, and a relentless focus on purpose. This is a role for someone who can build effective trusted relationships, with strong communication skills and high emotional intelligence, and who can lead a significant and dispersed team.
Your background may be in policy and advocacy, fundraising/income generation, or you may have been a CEO of a smaller organisation who is interested in the opportunity to impact on a larger platform and motivated to contribute as part of a wider leadership team. Whatever the roots of your experience, you will need the strategic capability and leadership skills to mobilise a talented multidisciplinary team and to engage and influence across a complex organisation and external operating environment. Equity, Diversity and Inclusion (EDI) is of strategic importance and integral to all we do as a service. Our aim is to broaden diversity at executive team level and we particularly welcome applications from people who represent the breadth of people and communities who we support
