The Parliamentary and Health Service Ombudsman (PHSO) provides a national service for citizens with unresolved complaints and with nowhere else to go. We make final decisions on complaints that have not been resolved by UK government departments and the NHS in England, and some other UK public organisations. We do this independently and impartially. We are an independent national ombudsman service. We are neither a consumer champion nor an advocacy service. Accountable to Parliament, we share findings from our casework with it, helping Parliament to hold organisations providing public services to account. These findings are also shared more widely to help promote important public service improvements.
With excellent communication and interpersonal skills, you will be someone who enjoys making a genuinely influential contribution to organisations. You will share our commitment to a collaborative approach and help us shape our strategic thinking as we navigate these unprecedented circumstances and move towards a brand new three-year plan.
Download the candidate brief to find out about the role.DOWNLOAD