Interim Director of Quality Assurance & Experience

Social Sector
£90,000 - £100,000

Starfish Search are working with a large social care charity to recruit an Interim Director of Quality Assurance & Experience. The focus of this role is the development of a visionary strategy to transform the approach to quality within the organisation, mapping out the steps that will take them from an over- focus on compliance to creating a culture of continuous improvement and learning.


You Will:

  • Lead and oversee the performance of all parts of the Quality function, maximising its effectiveness and efficiency within budgetary limits
  • Support the ongoing development of the Organisational Strategy to improve effectiveness and performance
  • Support the development of specialisms within the overall quality function and across the organisation to develop more in-depth expertise in key areas
  • Develop and implement a strategy to engage the people we support in the wider organisation
  • Build relationships with external stakeholders, peer organisations, academia, professional and statutory bodies to drive innovation and develop best practice


You Will Have:

  • Extensive experience at a senior level with responsibility for quality, gained in a social care or a health setting with a large multi-site workforce
  • Expertise in the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW) regulations, requirements, strategy and practice
  • Experience of leading and delivering transformational change programmes
  • Demonstrable experience developing strategy within a complex organisation
  • Experience of using data to identify areas for improvement and apply insights to drive improvement


This is a full-time, Home Based role with occasional days in the London office and required ability to travel to sites around England and Wales.


Due to the high volume of applicants, we are unable to respond to every individual. This role requires confidentiality and a full job spec will only be revealed to applicants at longlist stage.