Director of Audiences
Southbank Centre is nothing without its audiences. We welcome millions of people to our site each year and millions more know about us. From the first contact our visitors have with us, right through to their participation in one of our events and beyond, we want to make sure at every moment, our customer experience is a positive one.
The Director of Audiences is responsible for that customer journey, end to end. They set the strategy to unite the many public touchpoints of our large, busy and complex organisation under one vision – so that how we present ourselves, how we talk about ourselves and how we engage with audiences, stakeholders and the media, tells the same story and is aligned with our brand and values.