Executive Director, Housing Services
As our new Executive Director, Housing Services, you will have a critical role to play in achieving this. You will lead our rented and leasehold housing operations and shape our housing and customer service functions, developing and implementing a comprehensive new model that will modernise our service portfolio and support our wider corporate strategy.
You will be an experienced and decisive leader who is values driven. Commercially and financially astute, you will bring the capacity to spot opportunities for service innovation and deliver a clear housing strategy that is built on an understanding of high-quality customer service and customer well-being in a highly regulated environment. Collaborative and inclusive in your approach, you will be a strong communicator who is able to influence change and who will bring a keen focus and interest in how technology can positively impact on our housing operations and our residents. Whatever your background, you will bring experience that will prepare you to lead effectively in a substantial and complex multi-site organisation with high levels of integrity, emotional intelligence and resilience.