Director of Resident and Business Services
Circa £100,000 per annum
To lead the Revenues, Benefits, Customer Services, Registration Service, Corporate Complaints, Emergency Planning, Business Continuity, Health and Safety, Facilities Management and Passenger Services. To develop strategies to improve service delivery and reduce cost. To work with a broad range of stakeholders internal and external in the delivery of these services.
We are ambitious to reinstate our reputation as an exemplar council in how we engage with all of our residents and businesses. We are looking for a new Director to take on this broad role who will not only deliver outstanding customer and benefits services, but will ensure our revenue collection rates are once again the best in London.
This interesting brief also includes responsibility for our Registration Service, Passenger Services, Corporate Complaints and Emergency Planning and so a passion for resident facing services, including those serving some of our most vulnerable residents is key. Business Continuity, Health and Safety and Facilities Management complete the portfolio.
We are looking for our new Director to provide inspirational leadership to the service, a determination to deliver outstanding services across this wide brief and to live Lewisham’s values. We are interested in considering candidates from a range of backgrounds who can demonstrate exceptional leadership of customer facing services.