Head of Case Assessment and Appeals

Competitive salary
The Business Banking Resolution Service (BBRS) is a new industry-funded voluntary dispute resolution service that is being set up to resolve historic and future disputes between SMEs and participating providers of banking services.

To help create the new Service, we are looking for a Head of Case Assessment and Appeals to lead across case assessments, determinations and appeals. This is a substantial senior management appointment and your role is to ensure that the SME resolution process is clear and transparent and that fair and independent outcomes are reached during engagement with the BBRS. Your understanding of, and empathy towards, SMEs within the resolution process is crucial and this role will assume a clear lead in upholding the BBRS’ values-based culture.

This post requires strong experience of case handling and case review. You do not need to have gained this within the financial services environment but you will know how to apply the relevant principles and practices of effective case management to the BBRS context. You will be an outstanding communicator who establishes trust quickly and fosters positive and productive relationships. With strong leadership qualities, you will influence and motivate individuals across all levels of the organisation.  

Download the candidate brief to find out about the role.
How to apply
Apply Now

We hope you will consider expressing an interest in this role. If you have questions about the appointment process and would find it helpful to have an informal conversation, please contact Juliet Taylor on 0203 971 0832 or at Juliet.Taylor@starfishsearch.com

To make an application, please provide by email to Juliet.Taylor@starfishsearch.com 

  • your CV (no more than three sides)
  • a covering letter that sets out your motivation for considering the appointment, and why, in brief, you believe your skills and experience make you suitable;

We would also be grateful if you would also complete the Equality and Diversity monitoring form provided. This form is for monitoring purposes only and is not treated as part of your application; you can email the form back to us when you apply and our team will collect it.

Closing date
Monday 30th September 2019

We may ask you to meet informally with the Starfish Search team before the above date. We anticipate that a final shortlist of applicants will be agreed by mid October. Shortlisted candidateswill be invited to attend interview with BBRS before the end of October 2019.

Please download, complete and return our equal opportunities form