Chief Operating Officer

Hybrid, 50% office based, Central London
£130,000 - £140,000 per annum

GambleAware is the leading independent charity and strategic commissioner of gambling harm education, prevention, early intervention, and treatment across Great Britain. In the last few years, we have undergone a marked transformation from a small charity to a leading strategic gambling harm and prevention commissioner with a budget of £50m plus. Our five-year Organisational Strategy was published in April 2021, outlining four key strategic priorities to help us achieve a new vision of a society where everyone is safe from gambling harms.


The recent publication of the White Paper on Gambling Reform signals an important step in improving regulation for gambling to adapt to the digital age and with it, provide certainty of funding via the introduction of a statutory levy. GambleAware is now about to enter a crucial period, where the role of a Chief Operations Officer will key in steering through a sustained period of transformation so we can truly achieve our objectives.

This is an influential senior leadership appointment to lead and drive the operational services of GambleAware, ensuring high quality delivery to both internal and external customers with a particular oversight of strategic financial management. A key priority will be to continue to deliver best-in-class commissioning with a focus on improving rigorous procurement processes, and systems to enhance good governance. Alongside this, the development of financial and investment strategy, organisation and people strategy, charitable governance and commissioning strategy, will be pivotal to achieve the organisation’s four commissioning objectives.

Candidates will be strategic thinkers and bring a collaborative approach to a growing team, able to engage, inspire and influence at all levels. You will provide a clear vision working closely with the senior leadership team, and help develop our future strategy as we transition to a new statutory levy. You will enjoy being agile, be comfortable with complexity and be able to work flexibly and at pace within nuanced circumstances that may shift in nature. Bringing a systematic approach, you will have ability to work across breadth and volume and build credibility quickly with a range of stakeholders, and the board, with strong communication skills and a commitment to continuous improvement in all aspects of your work.

Central to our new strategic priorities is a deep commitment to ensuring that the core principles of equality, diversity and inclusion are woven throughout all aspects of delivery, leadership, and governance. We also warmly welcome candidates with lived experience of gambling harms of similar, or experience of working directly with vulnerable communities.


Download the candidate brief to find out about the role.