Director of Culture and Customer Services

East Riding of Yorkshire Council
£106,437 (£102,552 plus cash emolument of £3,885)

East Riding of Yorkshire is a hidden gem with a wealth of visitor attractions and cultural and leisure assets across 903 square miles, together with beautiful countryside and coastline, historic parishes and busy market towns providing high streets with quality shops and restaurants. All of which are in close proximity and connected to the two historic cities of York and Hull and the wider Humber region.


We are currently looking for a Director of Culture and Customer Services to help us lead the delivery of high quality and cost-effective services over a large rural area, building on the council’s achievements to date and further developing our approach. You will be responsible for a wide-ranging remit that includes direct delivery of libraries, customer services, museums, arts, leisure centres, active communities, countryside access, in-house catering, destination tourism attractions (including Sewerby Hall and Gardens, Coastal Services and Bridlington Spa conference and entertainment centre), South Cliff Holiday Park, as well as providing school catering support through Service Level Agreements.  These services are highly valued by our residents and vital in creating healthier and happier communities, supporting them in being physically, mentally and socially active.  We are also continuing to invest in services with the ongoing creation of multi-service centres by merging libraries, customer service centres and where possible leisure provision. Indeed, we are about to commence a £17m transformation of the Goole Leisure Centre, which will enhance the existing offer with commercial activities such as tag active, bowling, and adventure play in addition to a library and customer service centre integration.

The role entails the provision of divisional, cross directorate and multi-agency delivery, projects and partnerships most of which will have a direct impact on residents, visitors or business.  We are therefore seeking commercially aware and resident-focused candidates able to balance health and wellbeing priorities with strong financial performance.  Candidates should have a track record of success in one or more of the key service areas, as well as the ability retain strong operational grip and yet also offer strategic oversight and guidance, in collaboration with other Directorates and our elected Members.


For further details, please click on the role profile and useful links below or for more information please contact Luke Judd on 07435 270659 or


Closing date : 12th January 2024

Virtual Assessment Centre (via Microsoft Teams): 24th January 2024

Final interviews:  9th February 2024

Useful Links
Leisure and Culture in ERYC VIEW
Welcome letter VIEW
Council business plan VIEW
Structure Chart VIEW
Corporate Leadership Team Structure VIEW