Director of Resident Experience
up to £120,000
This new role underpins our mission to genuinely put People at the Heart of Everything We Do. It will take ownership for our cross-council customer service improvement journey and ensure that our residents experience a consistently high-quality, responsive and empathetic Council whenever they contact us for any reason.
With responsibility for our revenues and benefits service and the Council’s internal business support functions, our new Director will also work closely with colleagues leading on transformation at the corporate centre to embed a different organisational culture and support the recovery of our financial and revenue collection position.
We are seeking an experienced leader with a track record of driving cultural change across large and complex customer service environments. Leading a large department of 320 staff, newly brought together, you will be able to fundamentally reshape and transform the service to have a positive impact on resident experience which will be felt across the borough.