Chief Adjudication Officer

Competitive salary
The Business Banking Resolution Service (BBRS) is a new industry-funded voluntary dispute resolution service that is being set up to resolve historic and future disputes between SMEs and participating providers of banking services.

We are seeking exceptional individuals for the three most senior appointments at the BBRS and, as part of this, are looking for a Chief Adjudication Officer (CAO) who will oversee the review of complaints and appeals handled by the BBRS. You will hold public accountability for service determinations and ensure technical excellence within the organisation. You will exemplify the values of independence, honesty and integrity, along with the principles of good complaint-handling and evidence-based decision-making.  

This high-profile senior appointment requires an outstanding track record of achievement personally and professionally, with an established reputation and profile in your field. You will bring deep personal experience of handling commercial and contractual dispute resolution and of reflecting and communicating outcomes effectively. The successful candidate is likely to be a retired judge, former ombudsman or experienced arbiter. You will demonstrate sound judgement, balance and emotional intelligence and will be committed to delivering fair, consistent and reasonable outcomes. Experience in banking or wider financial services is not required for this role.

Download the candidate brief to find out about the role.
How to apply
Apply Now

We hope you will consider expressing an interest in this role. If you have questions about the appointment process and would find it helpful to have an informal conversation, please contact Juliet Taylor on 0203 971 0832 or at

To make an application, please provide by email to 

  • your CV (no more than three sides)
  • a short letter that explains your motivation for considering the appointment, and why, in brief, you believe your skills and experience make you suitable;

We would also be grateful if you would also complete the Equality and Diversity monitoring form provided. This form is for monitoring purposes only and is not treated as part of your application; you can email the form back to us when you apply and our team will collect it.

Closing date
Monday 16th September 2019

We may ask you to meet informally with the Starfish Search team before the above date. We anticipate that a final shortlist of applicants will be agreed by 23rd September. Shortlisted candidates will be invited to attend interview with BBRS before the end of September 2019.

Please download, complete and return our equal opportunities form