Chairperson and up to three non-executive directors

BBRS
London
Competitive remuneration
The Business Banking Resolution Service (BBRS) is a new industry-funded voluntary dispute resolution service that is being set up to resolve historic and future disputes between SMEs and participating providers of banking services.
THE ROLE

The Business Banking Resolution Service (BBRS) is a new industry-funded voluntary dispute resolution service that is being set up to resolve historic and future disputes between SMEs and participating providers of banking services. The Service will reach fair and reasonable determinations on an independent basis and without the need for litigation. It will become a trusted and independent partner to eligible SME customers and banks in restoring mutual trust between the parties and will ensure the highest quality standards. To lead the establishment of the Service, we are now looking for an outstanding chairperson and three independent non-executive directors.

As Chairperson you will work in close collaboration with the Chief Executive Officer (CEO) and Chief Adjudication Officer (CAO) to oversee delivery of the Service, support its public profile as figurehead, and offer vital scrutiny and support to the Service and its executive team. The role requires strong strategic leadership and ambassadorial qualities and you will be an exemplar of the values that underpin the Service. It is likely that you will already have a reputation for leading or overseeing a similarly complex organisation. As non-executive director, you will already have held senior, strategic and influential roles and will bring an understanding of customer service, and of SMEs as relevant to the aims of the Service; you will be financially literate. 

All four appointments require individuals of considerable stature who have an exceptional record of achievement in their field. Already experienced in managing high-level stakeholder relationships, you will be comfortable representing the Service in an ambassadorial capacity to different audiences. You may have been involved with the leadership and governance of non-departmental public bodies, regulators, professional standards bodies, ombudsman or ADR schemes, or you may have held leadership roles in utility companies, or wider regulated industry. Prior board experience is essential. 

Whatever your background, you will bring independence, sound judgement and undisputed personal integrity. You will also demonstrate the personal flexibility needed to support a new start-up and oversee its development into a leading ADR service. You will be an outstanding team player.

FIND OUT MORE
Download the candidate brief to find out about the role.
How to apply
Apply Now

We hope you will consider expressing an interest in this role. If you have questions about the appointment process and would find it helpful to have an informal conversation, please contact Juliet Taylor on 0203 971 0832 or at Juliet.Taylor@starfishsearch.com

To make an application, please provide by email to Juliet.Taylor@starfishsearch.com 

  • your CV (no more than three sides)
  • a short covering letter that confirms your motivation for considering the appointment andwhich appointment you wish to be considered for.

We would also be grateful if you would also complete the Equality and Diversity monitoring form provided. This form is for monitoring purposes only and is not treated as part of your application; you can email the form back to us when you apply and our team will collect it.

Closing date
Monday 23rd September 2019

We may ask you to meet informally with the Starfish Team in early October, at the Institute of Directors, Pall Mall. We anticipate that a final shortlist of applicants will be agreed by mid October 2019. Shortlisted candidates will be invited to attend interview in the third week of October 2019.

Please download, complete and return our equal opportunities form