Local Services Trustee (Fundraising)

Citizens Advice
Voluntary basis with expenses reimbursed
Candidates should be part of Citizen’s Advice local services network to apply to this role

The Citizens Advice service offers free, confidential advice online, over the phone and in person. We give people the knowledge and confidence they need to find their way forward—whoever they are, and whatever their problem. We’re independent and impartial. Citizens Advice is a network of around 250 independent local charities across England and Wales. Our services are provided by 11,000 local volunteers, 1,900 Witness Service volunteers, and 7,800 local and 1,000 national paid staff. We’re in 1,870 community locations (including GP surgeries, libraries and courts) in England and Wales.


Our Board always includes Trustees who have expertise in local services, and with Jonathan Mogford’s term coming to an end, we are now looking for a new Trustee with a background in our local services network to bring a depth of understanding. Specifically, you will help bring insight on the current challenges and opportunities of leading or managing a local Citizens Advice service, as well as the different and nuanced issues that each local service faces. Additionally, you may also bring some knowledge or experience in fundraising or partnership-building. This is a fantastic opportunity at an unrivalled moment in our organisation’s development: to guide us on local issues across our large and dispersed volunteers and colleagues as part of our national strategic direction.

You’ve been involved at senior executive or non-executive level with a local Citizens Advice service, and are looking for new ways to add value to our national organisation through your knowledge and personal experiences. You will see this role as the ideal place to bring your experience and insight to bear. Effective team-working, communication and interpersonal skills are important for this role: you will be a clear thinker with excellent local network know-how balanced with judgement and independence. Candidates will be strategic in mindset and provide constructive challenge and steer to both our Board and our committed senior executive team.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building a diverse and inclusive organisation in which everyone has a sense of belonging. We’re committed to creating an equitable, diverse and inclusive workplace, where all our colleagues feel valued and respected, and where we’re reflective of the communities we serve. Equality disparities lead many of our clients to seek our services and we are committed to increasing the diversity of background and thinking on our Board.

If you believe you can bring the experience, capability and attributes we’re looking for, we very much look forward to hearing from you. 


Download the candidate brief to find out about the role.