Citizens Advice
Voluntary basis with expenses reimbursed

The Citizens Advice service offers free, confidential advice online, over the phone and in person. We give people the knowledge and confidence they need to find their way forward—whoever they are, and whatever their problem. We’re independent and impartial. Citizens Advice is a network of around 250 independent local charities across England and Wales. Our services are provided by 11,000 local volunteers, 1,900 Witness Service volunteers, and 7,800 local and 1,000 national paid staff. We’re in 1,870 community locations (including GP surgeries, libraries and courts) in England and Wales.


Our new Treasurer will provide high-level strategic financial management oversight to a talented Board and senior executive as we progress through a period of extensive cultural and service transformation at Citizens Advice, led by our new Chair Matthew Swindells. Ideally with experience of operating at Board level (as a senior executive or non-executive) and with a professional finance qualification as essential, you will bring deep experience of financial management and oversight, gained at leadership level with the ability to clearly communicate and explain financial information to a range of audiences. 

Whatever sector your expertise has been gained in, you will have an excellent understanding of good governance drawn from comparably large-scale and complex organisations and you will intuitively understand where financial challenges may lie and how to solve them. Candidates will be strategic thinkers and provide constructive challenge and steer to both our Board and our committed senior executive. Above all, you will have focus and clarity as to the big issues we face and will be navigating both financially and more broadly in the coming years. 

We’re looking for a someone who is a trusted and authoritative presence, and who has sound judgement and perspective. Highly effective interpersonal skills, emotional intelligence and a naturally collaborative approach, candidates will be comfortable with complexity and carrying accountability as we bring about positive change. This role requires strong relationships and alliances, and through the encouragement of co-operation and commitment to shared goals within and beyond our network. Critically, you will be personally committed to the impact of the work we do.

Equity, Diversity and Inclusion (EDI) is of strategic importance and integral to all we do as a service: central to pursuing our EDI mission is building a diverse and inclusive organisation in which everyone has a sense of belonging. We are committed to diversity at Board level, and we strongly encourage applications from those who are disabled, have caring responsibilities, or are people of colour.

If you believe you can bring the experience, capability and leadership attributes we’re looking for, we very much look forward to hearing from you. 


Download the candidate brief to find out about the role.