Interim Director of Customer Experience
The Role
We are working with a Unitary authority in the South to find an Interim Director of Customer Experience to start in September for a period of up to 8 months to support council reform.
The successful candidate will establish self as credible, determined lead for customer experience across the council and with Members
This role holds strategic responsibility for:
- Customer services strategy across the wider council
- Customer contact centre, Council’s website and face to face services
- Ensuring income due is billed and collected effectively and ethically
- Lead for cost of living/welfare reform approach across the Council, working with colleagues
- Delivery of school traded services
- Leisure Services
- Library and Archive Service
