Director of Customer Experience
The Royal College of Surgeons of England
Hybrid: 2-3 days in London.
£80,000-£90,000
The Royal College of Surgeons of England (RCS England) is a world-leading professional membership body and registered charity founded to advance the art and science of surgery. Our purpose today remains firmly focused on improving patient care and supporting the surgical profession at every stage of its journey.
We represent a diverse community of more than 30,000 members in the UK and around the world, including surgeons, dental professionals, trainees, students and the wider surgical care team. Our staff of over 300 colleagues, working alongside more than 5,000 volunteers, deliver a wide portfolio of education, training, assessment and support.
THE ROLE
This is a truly exciting moment to be joining us.
This appointment is part of a wider strategic transformation at the College in preparation for our new five year strategy, brand and website due to launch in 2026 RCS England has been a cornerstone of professional excellence for over two centuries, representing tens of thousands of surgeons, dental professionals, trainees and students across the UK and internationally.
We are proud of that heritage, but our focus is firmly on the future to create a modern, agile and outward-facing organisation that delivers real value for everyone it serves. To achieve that ambition, we need to reimagine how we engage with our customers. Whether it is an examination candidate sitting their first examination, a member accessing learning opportunities, or a fellow drawing on our support at the height of their career, every interaction with the College should feel seamless, empathetic and inspiring.
INFORMATION
Download the candidate brief to find out about the role.
DOWNLOADHow to apply
To make an application, please click on the apply now button below, with the following prepared:
- Your CV (no more than three sides)
- A supporting statement (no more than two sides) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria.
Closing date
Friday 14th November 2025
Preliminary interviews
w/c Monday 1st December 2025
Final Panel interviews
w/c Monday 5th January 2026