Interim Director of Customer Experience

The Role

We are working with a Unitary authority in the South to find an Interim Director of Customer Experience to start in September for a period of up to 8 months to support council reform.

The successful candidate will establish self as credible, determined lead for customer experience across the council and with Members

This role holds strategic responsibility for:

  • Customer services strategy across the wider council
  • Customer contact centre, Council’s website and face to face services
  • Ensuring income due is billed and collected effectively and ethically
  • Lead for cost of living/welfare reform approach across the Council, working with colleagues
  • Delivery of school traded services
  • Leisure Services
  • Library and Archive Service