Head of Service Design and Community Participation

Southwark Council
Up to £70,000

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises. We have a young, diverse and growing population. And we stand together.


Reporting to the Assistant Director, Strategy and Co-Design, this is a new role created to deliver on the council’s transformation priority to put residents at the heart of everything, working directly with communities to shape the places they live in and make decisions about issues which affect their lives. 

You will lead on service and intervention design, working with residents and colleagues across the council to create, develop and shape local services and support local people to lead in their communityWe are looking for candidates with expert knowledge and understanding of service design and innovation methods with extensive experience of using these to deliver change in complex environments.

You will have experience of building and managing collaborative relationships within and across communities and places, and of strategic planning and successful project and budget management in a medium to large organisation, ideally in the public sector. 

This post plays a very significant role in shaping the change and transformation direction of the Council. It also has a wider impact, championing new ways of designing and delivering services, with community participation at the heart of delivering lasting change across the borough. 


If you have any questions about this role, please contact Jamie Brown at jamie.brown@starfishsearch.com


Closing date: 14th April 2024

Meeting to agree a longlist: TBC

Meeting to agree a shortlist: w/c 22nd April 2024

Stakeholder engagement panel   TBC

Final panel interview: 14th-17th May 2024

Useful Links
Delivery plan 2022-26 VIEW
Annual Performance Report, October 2023 VIEW
Corporate Peer Challenge - feedback report VIEW
Corporate Peer Challenge - action plan VIEW
Corporate Peer Challenge - position statement VIEW
Streets for People Strategy VIEW